Privacy Policy urus88a — Member Personal Data Protection

Urus88a values the privacy of every member who uses our platform. This Privacy Policy is written to clearly and transparently explain how we handle your personal data — from collection and use to storage and protection.

We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data in commercial transactions in Malaysia. Our practices also align with relevant international data protection standards to ensure your data remains secure at all times.

By registering as a urus88a member, you consent to us processing your personal data as described in this Privacy Policy. If you disagree with any part of this policy, please contact our support team before continuing to use the platform.

This Privacy Policy covers all urus88a services including the main website, mobile app, slot games, sports betting, bingo, and all official urus88a communication channels.

Urus88a only collects personal data that is strictly necessary to provide a safe, efficient, and responsible service to our members. We do not collect irrelevant or excessive information.

For identity verification (KYC) purposes, we may request copies of official documents such as your ID card, passport, latest bank statement, or utility bill. These documents are stored securely and accessed only by authorised staff.

Every piece of personal data we collect has a clear and lawful purpose. urus88a will not use your data for any purpose other than those stated below, unless we have obtained your additional consent.

• Account Management: To create, verify, and manage your member account, including secure login and two-factor authentication.
• Transaction Processing: To process deposits, withdrawals and all financial transactions accurately and securely through your chosen payment method.
• Identity Verification (KYC): To fulfil anti-money laundering (AML) requirements and verify members' age eligibility and identity.
• Customer Support: To respond to enquiries, resolve technical issues, and provide assistance via Live Chat, email, or other support channels.
• Platform Security: To detect and prevent fraud, money laundering, account abuse, and other security threats.
• Service Improvement: To analyse platform usage patterns in order to improve game quality, the user interface, and the overall experience.
• Legal Compliance: To meet legal obligations, including reporting suspicious transactions to the relevant authorities.
• Marketing Communications: To send promotional information, bonus offers, and platform news — only to members who have agreed to receive marketing communications.
• Responsible Gaming Program: To monitor gameplay patterns and reach out to members who may need responsible gaming support.

Urus88a does not sell, rent, or trade member personal data to any third party for commercial purposes. Your data belongs to you, and we only share information in the following limited and lawful circumstances:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with verified payment providers such as e-wallet and banking service providers. All such providers are bound by strict confidentiality agreements.
• Game Providers: Minimum necessary technical data is shared with game providers (such as slot and Live Casino providers) for game processing and fairness audit purposes.
• Regulatory Bodies and Law Enforcement: urus88a will disclose personal data to the relevant authorities when required by law, court order, or official investigation.
• Technical Service Providers: Technical infrastructure providers such as cloud computing and cybersecurity services may have limited access to data for technical operations purposes only.
• Independent Audit: Independent auditors who verify game fairness and compliance may have access to anonymised statistical data.

All third parties that receive data from urus88a are bound by data processing agreements requiring them to protect that information to a standard equal to or higher than urus88a's own.

The security of members' personal data is urus88a's top priority. We continuously invest in the latest security technologies and procedures to ensure your information is always protected from unauthorized access, loss, or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and the urus88a servers is encrypted using 256-bit TLS/SSL, the same industry standard adopted by the world's leading financial institutions.
• Secure Data Storage: Personal data is stored on servers protected by layered access controls, advanced firewalls, and real-time intrusion detection systems.
• Two-Factor Authentication (2FA): The urus88a system supports two-factor authentication for all member accounts, adding an important extra layer of security.
• Internal Access Controls: Only specifically authorised staff may access members' personal data. All access is logged and continuously monitored.
• Regular Security Assessments: urus88a conducts regular penetration testing and security audits by independent cybersecurity experts.
• Incident Response Procedures: We have clear procedures in place to respond to any data breach, including notifying affected members within the timeframe required by law.

Urus88a uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and ensure the platform functions smoothly. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login authentication, session management, and security. The platform cannot operate properly without them and they cannot be disabled.
• Performance Cookies: These cookies collect information about how visitors use our platform, such as the most frequently visited pages and error messages received, to help us improve platform performance.
• Functional Cookies: These cookies allow the platform to remember your preferences such as language, region, and display settings to provide a more personalized experience.
• Analytics Cookies: We use analytics tools to understand platform usage patterns on an aggregated and anonymized basis for the purpose of continuous improvement.

Most web browsers allow you to manage cookie settings through your browser preferences. However, disabling essential cookies may cause certain platform features to function incorrectly. Continued use of the urus88a platform after the cookie notice is displayed will be considered your consent to the use of cookies as described.

Under Malaysia's Personal Data Protection Act (PDPA) and the privacy principles we uphold, you have the following rights regarding your personal data held by urus88a:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Data access requests will be processed within 21 working days.
• Right to Rectification: If any of your personal data is inaccurate or out of date, you have the right to request a correction. You may also update basic information through the profile section of your account.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. However, such requests may not be fully fulfilled where a legal obligation to retain the data exists.
• Right to Restrict Processing: You may request that we restrict how we process your personal data in certain circumstances, such as when you are disputing the accuracy of the data.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the rights above, please contact the urus88a Privacy team via our official email. Each request will be handled with care and responded to within the timeframe required by applicable law.

Urus88a retains member personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our data retention schedule is as follows:

• Active Account Data: As long as your account remains active and you continue using the urus88a platform, your personal data will be retained to ensure seamless delivery of our services.
• Financial Transaction Data: Financial transaction records are retained for a minimum of seven years following the transaction date, in compliance with Malaysia's tax and anti-money laundering laws.
• KYC Data: Identity verification documents are retained for a minimum of five years after the business relationship ends, in accordance with applicable AML/CFT legal requirements.
• Communication Records: Customer support logs and complaint-related communications are retained for three years for reference and dispute resolution purposes.
• Closed Account Data: When an account is closed, we will retain the minimum data required by law for the prescribed period, after which the data will be securely deleted or anonymised.

Once the designated retention period has expired, personal data will be securely deleted using industry-standard data destruction methods, ensuring the information cannot be recovered.

Urus88a reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform service improvements.

When there are significant changes to this Privacy Policy, urus88a will take the following steps to ensure you are informed:

• In-Platform Notifications: A notice will be displayed on the home page or the login section of the urus88a platform whenever the Privacy Policy is updated.
• Email Notifications: For significant changes, we will send a notification email to all registered members at the email address on file in your account.
• Last Updated: The date of the most recent update will always be displayed at the top of this Privacy Policy page for your reference.

Continued use of the urus88a platform after changes to the Privacy Policy take effect will be considered your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or complaints regarding the urus88a Privacy Policy or how we handle your personal data, our team is ready to assist.

You may reach the urus88a Privacy and Data Protection team through the following channels:

• Official Email: [email protected] — for privacy enquiries and data access requests.
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the urus88a platform.
• Help Center: Visit page FAQ us for answers to frequently asked questions about privacy and data security.

The urus88a team is committed to responding to all privacy-related inquiries within three business days. For formal data access or deletion requests, please submit a written request via our official email along with a copy of your identity verification document.